1.Where is located your showroom?
99% of our products are available online only.
2.Can I just return the product if I do not like it.
No, it is important to be certain you love the product before ordering.
Why? Move a delivery truck is expensive. For health and safety issues (bed bugs, smell, animals, etc.).
3.What is the guarantee that you offer?
You are covered by the manufacturer's warranty. Varying from 60 days to 1 year. Please ask your representative.
4.Do I must pay before delivery?
No, you can pay directly to our deliverers. (Cash, Visa, MasterCard or debit)
5.When will you deliver?
In the area near Montreal, delivery is on Friday night.
For the area between Ottawa and Hawkesbury, delivery is on Saturday.
For the sector of Trois-Rivières/Québec, delivery is 1-2 times a month on Sundays.
A representative of our delivery team will contact you within 24 working hours to confirm with you a delivery date of your purchase.
6.Furniture will arrive assembled?
Please check the description of the product.
Do not hesitate to ask your representative.
7.Did you give a specific time for delivery?
We give you an window of time and our drivers will contact you 15 minutes in advance.
It is important to be present and wait for your delivery on site or you may wait
a few extra days. If there is a delay or hold, our deliverers leave the place with your merchandise.
8.Could I only give my credit card number to the carrier?
Not. You must have your card in hand and know your PIN.
9.Is online shopping secure?
Yes. We use SSL (Secure Sockets Layer), one of the security standards in the industry.
10.Who do I contact in case of defective or missing parts?
You contact our customer service (firstname.lastname@example.org)
11.Would you put my furniture inside my house?
Yes, the room you specify them. However, corridors and stairways must beings clear and wide enough to allow free passage. Otherwise, the boxes will be left in the hallway.
12.Would you open the boxes before you go?
You can ask to check the color and condition of the product, however, for reasons of time deliverers will not look piece by piece all the set. You have 7 days following delivery to contact us in case of defective or missing parts.
13.Could you move or put outside my old furniture?
For insurance, safety and hygiene reasons we do not allow delivery drivers to move your old furniture.
14.Would you install the furniture upon delivery?
Unless you have paid the assembly service, our drivers will make no assembly.
For any problem encountered during ordering, contact (email@example.com) at the following times:
Monday to Friday from 8am to 5pm.